Client Experience Manager
£40,000 + 25% bonus
Basingstoke
As a Client Experience Manager, you’ll be at the heart of daily operations, delivering an exceptional client journey while ensuring commercial targets and operational standards are met. This is a dynamic, hands-on role where you'll lead from the front managing client relationships, overseeing site teams, and driving both revenue and retention.
You’ll work closely with internal stakeholders, partners, and key departments, with line management responsibility for Assistant Business Centre Managers and Maintenance Operatives where applicable. Travel between sites may be required.
The Role:
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
£40,000 + 25% bonus
Basingstoke
As a Client Experience Manager, you’ll be at the heart of daily operations, delivering an exceptional client journey while ensuring commercial targets and operational standards are met. This is a dynamic, hands-on role where you'll lead from the front managing client relationships, overseeing site teams, and driving both revenue and retention.
You’ll work closely with internal stakeholders, partners, and key departments, with line management responsibility for Assistant Business Centre Managers and Maintenance Operatives where applicable. Travel between sites may be required.
The Role:
- Ensure the smooth, day-to-day running of your site(s), delivering a best-in-class experience for all clients.
- Own the client journey from first contact through to renewal ensuring every touchpoint reflects our high standards.
- Drive occupancy and ancillary revenue by identifying opportunities to upsell and enhance value for clients.
- Build and maintain strong relationships with brokers, agents, local authorities, and community partners.
- Lead and support your on-site team, including reception, maintenance, and administrative staff.
- Monitor and manage your site's P&L, ensuring targets for revenue, expenditure, and Net Operating Income (NOI) are met or exceeded.
- Oversee monthly invoicing, billing accuracy, arrears management, and renewals within set timelines.
- Execute the local marketing strategy in collaboration with central teams to drive brand awareness and footfall.
- Conduct regular site inspections and audits to ensure quality, safety, and operational excellence.
- Ensure compliance with Health & Safety legislation and company policies at all times.
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114