HR Shared Services Analyst – WorkDay Experience Essential

HR Shared Services Analyst – WorkDay Experience Essential
£55,000 + bonus
Central London
A fantastic opportunity for an experienced HR Analyst with proven experience within a Shared Services team to join a dynamic HR department within a Global Asset Management firm.
You will have proven experience with WorkDay and be able to support with a range of HR queries, managing incoming tickets via the case management system.

The Role:

• Provide first-level (Tier 1) Workday customer service and troubleshooting support to employees and various teams.
• Proactively identify opportunities for process improvements, recommend solutions, and contribute to the implementation of best practices within HR Shared Services 
• Conduct root cause analysis for complex issues, addressing underlying challenges.
• Coordinate with various HRS teams (Payroll, Benefits, HRIS) to resolve tickets and requests.
• Record and communicate problems, situations, and solutions to coordinate with the global team.
• Provide onboarding support to new hires in both technical and administrative capacities.
• Support HRS annual processes such as the Annual Talent Cycle, Open Enrollment, and Annual RRSP Employer Contribution.
• Contribute to the development and implementation of streamlined administrative processes and procedures.
• Support data entry and auditing activities to ensure data integrity.
• Assist in the implementation and communication of HR policies and procedures.

Essential requirements:

• Minimum 4 years of administrative experience in a Human Resources capacity in a shared services environment.
• Experience working in a global team.
• Excellent written and verbal communication skills.
• Fluent in both written and spoken English.
• Experience with an HRIS in a high-volume shared services environment (Workday experience is an asset).
• Experience with a case management system (SolarWinds experience is an asset).
• Conscientious with a strong attention to accuracy and details.
• Self-motivated, highly organized, and able to juggle multiple projects/priorities.
• Ability to handle sensitive and confidential information with discretion.
• Ability to generate trust, confidence, and credibility.
• Demonstrates excellent analytical and problem-solving skills.

 
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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
 
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