Client Services Specialist

Client Services Specialist
Description: We are seeking a confident, organized, and hardworking individual to join our Client Services team at our client. The ideal candidate will be eager to build a career with us and become a key, trusted member of our team.

Responsibilities:

• Serve as the primary contact for clients, offering consultative advice on all aspects of our hearing room services, including transcription, equipment, and logistics.
• Communicate directly with solicitors, barristers, judicial clerks, and court reporting teams to provide information, upsell services when appropriate, troubleshoot issues, and gather feedback.
• Collaborate closely with Business Development, Solution Operations, Production, Software Engineering, and Technical Delivery teams to ensure seamless and efficient service delivery.
• Accurately record control information and ensure timely billing at the end of each month.

Requirements:

• Bright and engaging personality with a willingness to learn and take initiative.
• Excellent verbal and written communication skills.
• Strong attention to detail, time management skills, and the ability to multitask, adapt, and work under pressure.
• Proficiency in Microsoft Office applications.
• Team player with a flexible attitude to meet the evolving needs of the business and our clients.
• Experience in a client-facing or professional services role is desirable but not essential.

Hours:

• Full-time, 9:00 am – 5:30 pm. Remote work outside of these hours, including weekends, may be required.

Benefits:

• Contributory pension plan.
• 26 days of annual leave, flexible working arrangements.
• Health insurance.
• Employee Assistance Programme.
• Calm and mindfulness sessions.
• A day of leave to volunteer for charity, with an active CSR team raising funds for a company charity.
• Modern office spaces equipped with table tennis and table football.
• Regular company social events.