Customer Services Officer
£25-£27K pa
Canary Wharf
Hybrid working
The Client
Is an independant regulator and membership body, who are seeking a Cusomter Services Officer to provide excellent customer services to its clients. Speed, quality, and professionalism of service are key. Dealing with some complex and challenging cases, therefore good problem-solving skills and empathy are essential. The team has a focus on continuous improvement, and encourages everyone to recognise where improvements could be made and suggest solutions.
The Role
Our mission: Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
£25-£27K pa
Canary Wharf
Hybrid working
The Client
Is an independant regulator and membership body, who are seeking a Cusomter Services Officer to provide excellent customer services to its clients. Speed, quality, and professionalism of service are key. Dealing with some complex and challenging cases, therefore good problem-solving skills and empathy are essential. The team has a focus on continuous improvement, and encourages everyone to recognise where improvements could be made and suggest solutions.
The Role
- Significant experience of handling high volumes of calls, preferably in a Contact Centre environment, with an understanding or appreciation of Contact Centre technology, pressures and work practices.
- Experience of providing written replies to customers via email. The ability to draft bespoke answers in clear, concise language.
- Experience of effectively handling all types of callers, including difficult / irate / upset customers.
- Target driven with the drive and desire to ensure that all individual and Department targets are achieved.
- Active team player, demonstrating behaviours of helping colleagues, sharing information, identifying & solving process & efficiency issues, flexibility to ensure that Service Level Agreements are met and contributing to the morale of the team.
- Have an unwavering commitment to Equality, Diversity and Inclusion.
- A pro-active, “can do” approach to helping customers, and the tenacity to ensure that answers are provided to customers.
- Apply the relevant management systems, procedures and policies relating to risk management, health and safety, information security and business continuity
Our mission: Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114